Shipping information

 

Goods will normally be dispatched within 1-2 days.

Once your order is complete we will notify you of the dispatch date.

You can choose the delivery option during check out.

 

 

Returns Policy

 

Cancellation and returns

If item was ordered online, you can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail us at info@mylizaveta.com or call us.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging and labels to the address below, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

Return address:

Liza Veta

54 Hill Street

Richmond

TW9 1TW

UK

The goods must be in selling condition. We may not accept cancellation requests and returns for items that have been worn, or do not have two hang tags attached.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

We will refund all monies paid to us by you including any postage / carriage within 14 days, less any costs due under this contract.

This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

Faulty Goods / Guarantee

If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received.

The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.