Goods will normally be dispatched within 1-2 business days.
You can choose the delivery option during check out.
Return & Exchange Policy
Cancellation and returns
All our products purchased online can be returned for a full refund within 14 calendar days if you have your receipt. We will refund all monies paid to us by you excluding any postage/carriage within 14 days from receiving the item(s), less any costs due under this contract.
54 Hill Street
We do not provide returns on handmade Dolliza (interior dolls).
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
Faulty Goods / Guarantee
If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received.
The cost of returning goods to us is your responsibility, however, on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however, you will be required to cover our reasonable postage costs.
If an item is no longer available we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund.